No Refund

On FRiday, Sept. 26th I had to cancell our 3 day Romantic Getaway, due to my mom being rushed to the hospital....I called and asked if I could get my $100. deposit refunded and the answer, cold as ice with no compassion was a NO....I even asked for 1/2 of the money or to be put towards another stay...the answer was just NO...Its the policy for no refunds after 2 weeks....

I%26#39;m sorry, but this was an emergency...I was all packed and ready to come there.

I am very upset over this....I have been at the Pan American before and I liked this hotel...The woman I spoke to just was cold as ice and wouldn%26#39;t even offer anything.

Please give me some feedback on this situation.

No Refund

I%26#39;m sorry about your mom. I hope that she is doing better.

I had a similar situation with a B%26amp;B in Cape May several years ago. The weekend before I was supposed to go, my mother died. I was out not only the deposit, but the cost of the room for the whole weekend! I phoned them in tears begging them to let me change my reservation to a different weekend, but they refused and said the only way they would give me a refund is if they were able to rent the room to someone else. Needless to say, they never did rent that room. And I never went back there.

No Refund

Tell us the name of the B%26amp;B and we will make sure never to stay there - thanks.

Small Claims court. Also The New Jersey Consumer affairs department.

www.njconsummeraffairs.gov

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